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Operational Excellence Specialist
1 month ago
Job Description
We are seeking a skilled Operational Excellence Specialist to join our Transformation & Operational Excellence team at Manulife. In this role, you will focus on Internal Opportunities and bottom-up initiatives (Kaizen) assigned per function.
Key Responsibilities:
- Execute tasks assigned by the project manager, including project/service delivery and process improvement.
- Cultivate a continuous improvement culture and critical thinking in the organization.
- Participate in LEAN Six Sigma workshops and other Operational Excellence trainings.
Qualifications:
- 3 years combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams.
- At least 1 year experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations.
- At least 1 year experience in managing project stakeholders.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
