Personal Banking Associate

2 days ago

Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.

Key Responsibilities
  • Provide personalized service and advice to customers, identifying and meeting their financial needs and goals.
  • Act as a premier lobby leadership branch representative, greeting and engaging customers in a range of conversations to enhance their banking experience.
  • Develop and maintain relationships with customers, understanding their financial situations and providing tailored solutions to meet their needs.
  • Train and educate customers on mobile, ATM, and online banking, as well as emerging banking trends and digital services.
  • Promote TD Bank products and services that align with customer needs, with a focus on Everyday Banking products and personal unsecured lending.
  • Resolve customer complaints and concerns in a timely and professional manner, escalating issues as necessary.
  • Contribute to maintaining a professional and inviting branch environment, adhering to premises, marketing, and regulatory guidelines.
  • Support the frontline with transactions, both cash and non-cash, as scheduled.
Requirements
  • High School diploma and/or equivalent experience.
  • 1+ years of relevant experience in banking or a related field.
  • Post-Secondary or Undergraduate degree (in a related field) preferred.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Total Rewards Package

We offer a comprehensive Total Rewards package that reflects our investments in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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