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Personal Banking Associate

2 months ago

Québec, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
About the Role

We are seeking a highly skilled and customer-focused Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our banking team, you will be responsible for delivering exceptional customer experiences and contributing to the growth of our business.

Key Responsibilities
  • Customer Service: Provide personalized service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our banking products and services, including deposit accounts, loans, and investment products.
  • Relationship Building: Build and maintain strong relationships with clients, understanding their financial needs and providing tailored solutions to meet those needs.
  • Business Development: Identify opportunities to cross-sell and upsell products and services to clients, contributing to the growth of our business.
  • Team Collaboration: Work collaboratively with other banking team members to achieve business objectives and provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Experience: Minimum one year of relevant experience in a banking or financial services environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing priorities.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, with a long history of delivering exceptional customer experiences. We are committed to being a leader in customer experience and are innovating to enhance the customer experience and build capabilities to shape the future of banking.

What We Offer
  • Competitive Compensation: A competitive salary and bonus structure, with opportunities for career advancement.
  • Benefits: A comprehensive benefits package, including health and wellness benefits, retirement savings plan, and paid time off.
  • Professional Development: Opportunities for training and development, including mentorship programs and online learning platforms.
Language Requirement

This position requires proficiency in French, with the ability to communicate effectively with clients and colleagues in this language.