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Customer Service Representative

2 months ago

Montreal, Quebec, Canada spinelli Full time
Job Title: Customer Communication Specialist, Internet Sales – Call Center

We are seeking a highly skilled and motivated Customer Communication Specialist to join our team at Spinelli. As a key player in our sales team, you will be responsible for providing exceptional customer service to potential customers and buyers through various communication channels, including email and chat.

Key Responsibilities:

  • Respond to customer inquiries and requests in a timely and professional manner
  • Manage and track customer contacts to ensure seamless communication
  • Stay up-to-date on promotions, offers, and features of our vehicles to effectively communicate with customers
  • Participate in booster events, promotions, and information sessions to enhance customer service
  • Suggest ways to improve customer service via the Internet and implement them as needed

Requirements:

  • High school diploma and excellent interpersonal skills
  • Talent for negotiation, problem-solving, and compromise
  • Strong independence and ability to work alone using a computer and telephone
  • Excellent knowledge of standard office software (Windows Suite)
  • Experience working in a call center is an asset
  • Perfect bilingualism, French-English, and good spelling in both languages
  • Knowledge of the automotive sector is an asset

What We Offer:

  • Remuneration commensurate with your skills
  • A benefits package with a pension plan
  • A pleasant working environment as part of a stimulating team, 40 hours a week