Service Technician for Field Operations

4 weeks ago


Québec, Quebec, Canada Kodak Full time
Field Service Technician

The Field Service Technician plays a crucial role in the deployment of hardware, software, and networking solutions at client locations. This position entails diagnosing issues and enhancing product functionality to guarantee client satisfaction. Key responsibilities include conducting site visits, delivering user training, and ensuring prompt completion of service documentation.

Key Responsibilities:
  • Execute system setup, upkeep, and assistance
  • Deliver training sessions for end-users
  • Monitor preventive maintenance schedules for designated areas
  • Troubleshoot and resolve client challenges
  • Support initiatives aimed at revenue enhancement
  • Foster robust relationships with sales associates and clients
  • Inform clients about corporate strategies
Required Skills and Qualifications:
  • Proficiency in spoken and written French is essential
  • A+ Certification or equivalent practical experience
  • A minimum of three years in field service roles
  • Understanding of electronic systems and electromechanical capabilities
  • Strong analytical abilities and problem-solving aptitude
  • Experience in the Graphic Arts sector is advantageous
Work Conditions:
  • Must be available for on-call assistance
  • Willingness to travel for both short and extended assignments
  • Possession of a valid driver's license is mandatory
  • Potential for international travel may be required


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