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Field Service Technician

2 months ago

Québec, Quebec, Canada Kodak Full time
Job Summary

Kodak is seeking a highly skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for the installation, maintenance, and repair of our hardware, software, and networking products at customer sites.

Key Responsibilities
  • Conduct on-site customer visits to perform system installation, maintenance, and ongoing support of equipment.
  • Provide operator training and ongoing support for customers to ensure they are getting the most out of our products.
  • Ensure timely completion of service reports, expense reports, and weekly time reports.
  • Track preventive maintenance and upgrade requirements for assigned territory/customer.
  • Act as a customer liaison to resolve customer issues and provide exceptional customer service.
  • Inform management of issues affecting personal/product performance, job duties, and SOP while offering suggested improvements and innovation to enhance our service engagements.
  • Drive revenue growth initiatives as assigned by management.
  • Build and foster strong relationships with sales partners and customers.
  • Educate customers on the latest corporate initiatives and products.
  • Maintain company assets in accordance with company guidelines.
Requirements
  • A+ Certification or equivalent experience servicing PC hardware and software.
  • Associates Degree, or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience.
  • Three or more years related field service experience.
  • Previous experience servicing similar equipment.
  • Previous experience managing a territory.
  • Experience in the Graphic Arts industry would be an asset.
  • Knowledge of Electro-photography / Digital Printing.
  • Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
Work Environment
  • Availability for on-call, after-hours support, or work different shifts based on company and/or customer need.
  • Must be willing to travel (possibly internationally) for short- and long-term assignments, as required.
  • Must have and maintain a valid driver's license, passport, and other designated information.
  • Ability to obtain security clearance as required by customers.
  • Kodak is committed to caring for our environment and considers the impacts on Health, Safety, and Environment in our operations.