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Field Service Technician

2 months ago

Québec, Quebec, Canada Xerox Canada Ltd. Full time
Field Service Technician Job Title: Field Service Technician About Xerox Holdings Corporation

Xerox has been a leader in office and production print technology for over 100 years. We've expanded our services to include software and financial solutions to power today's workforce. Our innovative technologies include digital transformation, augmented reality, and industrial Internet of Things.

Job Description

The Field Service Technician is responsible for diagnosing and repairing equipment issues, modifications, installations, and equipment removal within a specified geographic area or on a dedicated site. The incumbent will carry out planned activities as required and have developed and acquired the necessary skills in product knowledge, problem-solving, and customer management skills.

Key Responsibilities:
  • Resolve service issues within the assigned Office product range
  • Complete required reports and records accurately and in a timely manner
  • Adhere to team and product call processes
  • Plan and install mandatory and optional upgrades
  • Manage and maintain inventories of both vehicle and dedicated client assets
  • Communicate effectively with Xerox customers and employees
  • Demonstrate proper upkeep and maintenance of Xerox properties
  • Represent Xerox professionally to clients
  • Work and communicate effectively within a large workgroup
Qualifications:
  • Canadian citizenship or permanent resident
  • Mandatory spoken language: French and ability to read in English
  • Hold a valid driver's license
  • Skills in mechanical, computer, and electronic repair
  • Previous technical competence with Xerox products (an asset)
  • Ability to work without supervision and autonomously
  • Ability to work in a team
  • Successfully pass security and criminal background checks
  • Proficiency with various Windows operating system software
  • Proficiency with various Microsoft Office products
  • Basic network connectivity skills and troubleshooting
  • Demonstrated skills in using Xerox laptop applications
  • In-depth knowledge of computer basics (PC hardware/software, printing languages, operating systems, desktop applications, network management, network protocols, etc.)
  • Detailed knowledge of the xerographic process, color printing theory, and various printing technologies currently available on the market
  • Strong customer orientation with a commitment to delivering results
  • Minimum ability to handle multiple tasks
  • Minimum ability to use and manage multiple online tools and resources
Job Conditions:
  • Permanent, Full-time at 37.5 hours per week
  • Salary offered: Depending on experience and competency
  • Travel: Yes, 25% of the time
  • Company vehicle and tools provided
  • Comprehensive range of benefits