Personal Care Specialist

1 week ago

Edmonton, Alberta, Canada Innomar Strategies Full time

About the Role

We are seeking a highly skilled and compassionate Personal Care Specialist to join our team at Innomar Strategies. As a key member of our organization, you will play a vital role in delivering exceptional patient care and support.

Key Responsibilities

  • Serve as the primary point of contact for patients, providing personalized support and guidance throughout their healthcare journey.
  • Collaborate with patients to gather information and educate them on available program services, including injection training, pharmacy options, and reimbursement support.
  • Utilize expertise to ensure timely coordination of patient services, resulting in rapid and continuous access to therapy.
  • Work closely with cross-functional teams to coordinate patient onboarding and ensure seamless transitions.
  • Manage all aspects of coverage to maximize and maintain prescription drug coverage, interacting regularly with insurance companies, pharmacies, and healthcare professionals to provide optimal reimbursement support.
  • Coordinate prescriptions (initial and renewal) and adhere to established protocols for adverse event reporting.
  • Perform ad hoc duties as assigned.

Requirements

  • A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required.
  • Bilingualism (English/French) is an asset, particularly for roles in the province of Quebec.
  • Experience in a customer service setting is essential.

Preferred Qualifications

  • Bachelor's degree in a related field.
  • Experience in public or private third-party reimbursement, call center settings, or pharmaceutical industry roles, such as sales, managed care, clinical support, or related experience.
  • Comprehension of medical information and knowledge of public, private, and federal reimbursement processes.
  • Previous work experience using a CRM system and project management skills.
  • Exceptional customer service skills, phone etiquette, and ability to work autonomously in a remote setting.
  • Strong analytical and organizational skills, with excellent time management and ability to prioritize tasks effectively.
  • Ability to communicate effectively in both English and French (oral and written) for roles in Quebec and New Brunswick.
  • Strong computer skills and knowledge of Microsoft Office.
  • Ability to adapt to change and ambiguity, with a focus on delivering high-quality results.

About Innomar Strategies

We offer a comprehensive suite of benefits that prioritize the physical, emotional, financial, and social well-being of our team members. This includes support for working families, training programs, professional development resources, and opportunities for mentorship, employee resource groups, volunteer activities, and more.

Work Environment

This is a full-time role, and we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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