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Personal Care Specialist
2 months ago
About the Role
We are seeking a highly skilled and compassionate Personal Care Specialist to join our team at Innomar Strategies. As a key member of our organization, you will play a vital role in delivering exceptional patient care and support.
Key Responsibilities
- Serve as the primary point of contact for patients, providing personalized support and guidance throughout their healthcare journey.
- Collaborate with patients to gather information and educate them on available program services, including injection training, pharmacy options, and reimbursement support.
- Utilize expertise to ensure timely and efficient coordination of patient services, resulting in rapid and continuous access to therapy.
- Work closely with cross-functional teams to coordinate patient onboarding and ensure seamless transitions.
- Manage all aspects of coverage to maximize and maintain prescription drug coverage, interacting regularly with insurance companies, pharmacies, and healthcare professionals as needed.
- Coordinate prescriptions (initial and renewal) and facilitate adverse event reporting.
- Perform ad hoc duties as assigned.
Requirements
- A post-secondary or Associate degree program and/or an equivalent combination of experience and education is required.
- Bilingualism (English/French) is an asset, particularly for roles in the province of Quebec.
- Experience in a customer service setting is essential.
Preferred Qualifications
- Bachelor's degree.
- Experience in public or private third-party reimbursement, call center settings, or pharmaceutical industry roles, such as sales, managed care, clinical support, or related experience.
- Comprehension of medical information.
- Knowledge of public, private, and federal reimbursement.
- Previous work using a CRM system.
- Project management skills.
- Exceptional customer service skills and phone etiquette.
- Detail and result-oriented.
- Strong analytical and organizational skills.
- Excellent time management skills and sense of urgency.
- Ability to collaborate effectively with program associates.
- Ability to work autonomously in a remote setting.
- Ability to manage multiple tasks and priorities at once.
- Ability to communicate effectively both orally and in writing, and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
- Strong computer skills and knowledge of Microsoft Office.
- Ability to adapt to change and ambiguity.
- Adherence to Performance Standards and Procedures required by the program.
About Innomar Strategies
We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, such as backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also provide a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more.
Work Schedule
Full-time
