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Claims Support Specialist II
3 months ago
At Intact Financial Corporation, our team members are central to our mission: assisting individuals, businesses, and communities to thrive during prosperous times and to remain resilient during challenges. By joining us, you will contribute to this mission alongside a dedicated group of professionals.
We encourage you to pursue personal and professional growth while being recognized for your unique contributions—here, diversity is celebrated. We are committed to supporting your journey with the necessary tools, opportunities, and flexibility. This is our promise to you.
Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.
About the Position
We are seeking a motivated individual to become part of our expanding team as a Claims Support Specialist II within our National Document Team. This team is tasked with the collection, evaluation, and organization of documents related to claims, subsequently transferring them to the legal department. In this role, you will provide essential administrative assistance to both our Claims and Legal teams. This position offers the chance to engage with various centers of excellence within our operations. You will deliver high-quality service and ensure the efficient and professional execution of your responsibilities, adhering to corporate policies and standards.
Key Responsibilities:
- Access relevant claims systems to retrieve necessary documents.
- Evaluate, organize, and rename documents for storage in the legal document management system for the legal team's review.
- Eliminate duplicate documents as needed.
- Communicate with claims and legal team members when documents are ready for assessment.
- Meet and adhere to established service level agreements.
- Identify and propose process enhancements to management.
Qualifications:
- High School diploma or College degree, including training in business or administration, or a combination of relevant education and experience.
- A minimum of three months of related experience in an administrative or clerical capacity.
- Exceptional time management skills and a keen attention to detail.
- Strong accuracy in handling documents and completing tasks.
- Effective communication skills, particularly in meeting deadlines and service level agreements.
- Proficient computer skills with standard office applications.
- Ability to identify, interpret, and organize documents at a high level.
- Capability to manage multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer:
Joining our team means you will be empowered to excel every day. Here are some of the benefits you can expect as a permanent member of our organization:
- A financial rewards program that acknowledges your achievements.
- An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
- An extensive pension and benefits package, including access to virtual healthcare.
- Flexible work arrangements to suit your lifestyle.
- The option to purchase up to five additional days off each year.
- An annual wellness account to promote a healthy and active lifestyle.
- Access to resources supporting both physical and mental well-being, fostering connections with colleagues.
- A dynamic learning environment with various educational opportunities and resources.
- Inclusive employee-led networks that foster education, inspiration, and development.
- Supportive leadership and colleagues who encourage your growth.
- A Community Impact program that aligns with your values and encourages unique contributions to your community.
