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Client Relations Specialist

2 months ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock a Rewarding Career at Element Fleet Management

At Element Fleet Management, we're redefining the fleet management industry by putting people first. We're seeking a highly skilled Client Relations Specialist to join our team and make a meaningful impact on our clients' lives.

What We're Looking For 

We're looking for a seasoned professional with a passion for delivering exceptional client experiences. As a Client Relations Specialist, you'll be responsible for providing premier customer service to a portfolio of accounts, managing the end-to-end process of fleet acquisitions, and collaborating with cross-functional teams to ensure seamless delivery.

Key Responsibilities:

  • Primary client contact and owner of the factory order acquisitions process from model year setup through delivery

  • Guide clients through the evaluation of models and manufacturers that best align with their fleet performance goals

  • Assist clients with vehicle/specification decision-making

  • Work closely with Commercial teams, including VP, AE, Sales, and Consultants, on account strategies

  • Engage with Customer Service Associates to create and maintain Fleet specs

  • Create LCCA, payment schedules, and Price & Specs

  • Develop OEM comparisons

  • Make recommendations on best value packages and equipment

  • Research and resolve client inquiries on acquisitions-related tasks from order placement through delivery

  • Interact with client OEM reps as needed

  • Keep clients informed of OEM changes impacting their fleet

  • Client point of contact for Fleet Select and DLO training and inquiries

  • Manage clients' overall acquisition experience in accordance with new-vehicle acquisition processes

  • Create and maintain client-specific Fleet Specs throughout the year and obtain approval

Requirements:

  • College degree in business or a related field (or equivalent business experience)

  • 3-4 years of business experience with client contact preferred

  • Proficient use of MS Office tools (PowerPoint, Excel, and Word)

  • Industry experience preferred

  • Negotiation and analytical ability strongly desired

  • Able to influence client behavior with diplomacy, analytical skills, and coaching ability

  • Excellent communication and presentation skills (oral/written)

  • Takes initiative, decision-making skills, and problem-solving ability

  • Organization and time management skills

  • Detail and results-oriented

  • Relationship-building skills (internal/external); resourceful and able to ask probing questions to anticipate needs

What's in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Element Fleet Management is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.