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Technical Support Specialist
2 months ago
CB Canada is seeking a skilled Systems Support Analyst III to join our team in Kitimat, BC. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients and employees.
Key Responsibilities- Collaborate with support and procurement teams to ensure seamless service delivery.
- Provide training and support to employees on various systems, including Service Now, Concur, and The Hub.
- Troubleshoot and escalate technical issues, both internal and external.
- Manage account requests and configuration, working closely with remote teams.
- Assist with installation and troubleshooting of standard end-user computing equipment.
- Support the on- and off-boarding process for staff and contractors.
- Set up mobile phones for corporate and personal use.
- Develop recommendations and solutions to enhance our service offerings.
- Track and manage escalations, service desk tickets, and corporate software support.
- Provide support for Microsoft365, SharePoint, and ServiceNow.
- Facilitate issues with Smart Cards and collaboration tools.
- Help Line managers and project administrators understand their roles in the on- and off-boarding processes.
- Coordinate with stakeholders to enact infrastructure changes.
- Client-facing role with excellent communication skills.
- Troubleshooting experience with Windows 10, Microsoft 365 Suite, and Network Connectivity.
- Remote support experience through tools like Windows Remote Assistance.
- IT Asset Management and capital projects experience.
- Stakeholder management and requirements gathering.
- Networking and IT Security experience.
CB Canada offers a dynamic work environment, competitive compensation, and opportunities for growth and development.
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