Technical Support Specialist

4 weeks ago


Regional District of KitimatStikine, Canada CB Canada Full time

Job Summary

CB Canada is seeking a skilled Systems Support Analyst III to join our team in Kitimat, BC. As a key member of our support team, you will be responsible for providing technical assistance and support to our end-users, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities

  • Collaborate with support and procurement teams to resolve technical issues and improve IT services.
  • Provide training and support to employees on various IT systems, including Service Now, Concur, and The Hub.
  • Troubleshoot and escalate technical problems, both hardware and software-related.
  • Manage account requests and configuration, working with remote teams to support Active Directory.
  • Assist with the installation and troubleshooting of standard end-user computing equipment.
  • Support the on- and off-boarding of staff and contractors, including setting up mobile phones and corporate software.
  • Develop recommendations and solutions to improve IT services and support.
  • Track and manage escalations, service desk tickets, and corporate software support.
  • Provide support for Microsoft365, SharePoint, and ServiceNow.
  • Support and facilitate issues with Smart Cards and collaboration tools, including MS Teams and Logitech video conferencing equipment.
  • Help Line managers and project administrators understand their roles in the on- and off-boarding processes and Joiner-Mover-Leaver (JML) activities.
  • Coordinate with stakeholders to enact infrastructure changes, including network upgrades and remote VPN software management.

Requirements

  • Client-facing role with excellent communication and interpersonal skills.
  • Troubleshooting experience with Windows 10, Microsoft 365 Suite, Network Connectivity, and SaaS.
  • Remote support experience through tools like Windows Remote Assistance.
  • IT Asset Management and capital projects experience a plus.
  • Stakeholder management and requirements gathering skills.
  • Networking and IT Security experience.

Working Conditions

This is an 11-month contract position, working onsite in Kitimat, BC.



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