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Help Desk Support Specialist

2 months ago

Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time
About the Role

We are seeking a highly skilled and detail-oriented Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC. As a Help Desk Analyst, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and collaboration with other technical teams.
  • Documentation and Reporting: Maintain accurate records of technical issues, solutions, and user feedback, providing valuable insights for process improvements.
  • Collaboration and Communication: Work closely with cross-functional teams, including software development, network administration, and end-user support, to ensure seamless integration and effective communication.
  • Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in IT support, applying this knowledge to improve our services and processes.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
  • Language: English (work language).
  • Work Hours: 30 to 35 hours per week.