Help Desk Support Specialist

1 month ago

Mississauga, Ontario, Canada JAGWILL SOLUTIONS INC Full time
Job Title: Help Desk Analyst

We are seeking a skilled Help Desk Analyst to join our team at JAGWILL SOLUTIONS INC. As a Help Desk Analyst, you will be responsible for providing technical support to our users, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and provide technical assistance via phone, email, or in-person.
  • Problem-Solving: Analyze and resolve technical issues, including hardware and software problems.
  • Documentation: Maintain accurate records of user interactions, including issues, resolutions, and follow-up actions.
  • Collaboration: Work closely with other technical teams to resolve complex issues and improve overall system performance.
Requirements:
  • Education: No degree, certificate, or diploma required.
  • Experience: 7 months to less than 1 year of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Work Environment:

As a Help Desk Analyst at JAGWILL SOLUTIONS INC, you will work in a dynamic and supportive team environment. You will have the opportunity to work on a variety of technical issues and develop your skills and knowledge in a rapidly evolving field.

What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Team: A supportive and collaborative team environment.

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