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Front Desk Representative

2 months ago

Golden, Canada Travelodge Golden Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Travelodge Golden.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Cash Handling: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as required.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
What We Offer:

We are committed to providing a supportive and inclusive work environment. Our hotel offers mentorship programs for persons with disabilities, newcomers, and refugees, as well as opportunities for youth, veterans, and Indigenous workers.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that this is a permanent position with 40 hours of work per week.

The language of work is English.