Air Export Customer Service Representative

4 weeks ago


Dorval, Quebec, Canada Locher Evers International Full time

Company Overview:

Locher Evers International (LEI), a prominent name in the freight forwarding industry and part of EFL Global Company, is experiencing significant growth. We are currently seeking a dedicated Customer Solutions Specialist, Air Freight Export to enhance our air freight division.

Position Summary:

This full-time role is based in our Montreal (Dorval) office, conveniently located near the airport. The ideal candidate will thrive in a dynamic environment, demonstrating reliability, diligence, and exceptional professional phone manners, coupled with strong organizational capabilities.

Key Responsibilities:

  • Receive and process customer orders
  • Coordinate cargo pick-up and transportation
  • Prepare necessary shipping documents including HAWB, MAWB, Direct AWB, and E-AWB
  • Negotiate spot rates with airlines
  • Manage bookings with airline carriers
  • Issue Export Declarations (CERS), Certificates of Origin, and Insurance Certificates
  • Ensure document accuracy through thorough reviews
  • Organize cargo transport via truck services
  • Invoice clients for services rendered
  • Maintain job costing records in the system
  • Approve invoices from subcontractors
  • Send pre-alert notifications to clients and destination offices
  • Track and trace shipments effectively
  • Digitally file all shipping documents
  • Ensure customer satisfaction by responding to inquiries promptly
  • Perform additional tasks as assigned by the Supervisor

Required Skills:

  • Proficient in MS Office Suite (Word, Excel, Outlook)
  • Adept at multitasking and prioritizing in a fast-paced setting
  • Strong decision-making and problem-solving abilities
  • Meticulous attention to detail and accuracy
  • Excellent time management and organizational skills
  • Ability to perform under pressure
  • Effective verbal and written communication skills
  • Professional phone etiquette
  • Team-oriented mindset
  • Minimum of 2 years of experience in Air Export
  • Familiarity with CargoWise is advantageous
  • CIFFA and Dangerous Goods certifications are beneficial

What We Offer:

  • Standard work hours: Monday to Friday, 8:30 AM to 4:30 PM with a 30-minute lunch break
  • Permanent, full-time employment
  • Comprehensive medical, dental, and vision benefits
  • Competitive salary based on experience

Additional Benefits:

  • Casual dress code
  • Company-sponsored events
  • Disability and life insurance
  • On-site parking availability
  • Paid time off and RRSP matching

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.



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