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Bilingual Customer Service Agent

3 months ago

Dorval, Quebec, Canada Air Canada Full time

Position:
Bilingual Customer Relations Representative

Location:
Montreal, QC, Canada (On-site)

Compensation:
$20.04/hour

Department:
Contact Centers

Employment Type:
Full-Time

Overview:
At Air Canada, we recognize the significance of exceptional customer service. Our Bilingual Customer Relations Representatives play a vital role in ensuring our clients receive the highest level of support. This position requires a commitment to delivering outstanding service and addressing customer inquiries effectively.

Key Responsibilities:
1. Provide assistance to customers in both English and French.
2. Resolve inquiries and issues promptly and professionally.
3. Maintain a thorough understanding of Air Canada’s services and policies.
4. Collaborate with team members to enhance customer satisfaction.

Qualifications:
- Proficiency in both English and French is essential.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.

Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth within the company.