Bilingual Customer Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Relations team at Air Canada.
Key Responsibilities- Customer Service Expertise: Provide exceptional customer service to our clients, responding to their inquiries and concerns in a professional and empathetic manner.
- Problem-Solving: Evaluate customer concerns and complete necessary research to respond appropriately and professionally, even in challenging situations.
- Communication: Communicate effectively with customers, both verbally and in writing, to resolve issues and provide solutions.
- Teamwork: Collaborate with internal stakeholders to promote continuous improvement of our products, processes, and services.
- Adaptability: Adapt to changes in procedures, policies, and regulations, as well as new technology.
- Education: High school diploma or equivalent.
- Customer Service Background: Strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.
- Interpersonal Skills: Strong interpersonal, time-management, and teamwork abilities.
- Language Skills: Fluency in English and French, with excellent writing skills in both languages. Strong consideration will also be given to candidates fluent in Spanish.
- Availability: Available to work a variety of day, evening, and overnight shifts, including weekends and statutory holidays.
Air Canada is a global industry leader, committed to providing a positive and memorable travel experience for our customers. We strive to create a healthy, accessible, and rewarding work environment that highlights employees' unique contributions to our company's success.
We are an equal opportunity employer, welcoming applications from all to help us build a diverse workforce that reflects the diversity of our customers and communities.
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