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Bilingual Customer Service Representative

2 months ago


Markham, Ontario, Canada Allergan Aesthetics Full time
Job Title: Bilingual (EN/FR) Customer Service Representative

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Allergan Aesthetics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Provide high-quality customer service to customers via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • 1-3 years of customer service experience in a similar industry.
  • Fluent in English and French, both verbal and written.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.