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Medical Clinic Front Desk Representative

2 months ago

St Albert, Alberta, Canada Carleton Medical Clinic Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Clinic Front Desk Representative to join our team at Carleton Medical Clinic. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Front Desk Operations
    • Greets patients and visitors, directing them to the appropriate area or contact.
    • Provides basic information to clients and the public, ensuring a positive and welcoming experience.
    • Obtains and processes necessary information to deliver excellent customer service.
  • Administrative Support
    • Orders office supplies and maintains a well-stocked and organized front desk area.
    • Records and relays important information to patients and staff members.
    • Schedules and confirms appointments, ensuring seamless communication with our healthcare team.
    • Processes invoices and maintains accurate work records and logs.
    • Receives and issues payments, handling financial transactions with professionalism.
    • Performs various clerical duties, including filing, sorting, and distributing mail.
    • Answers telephone calls and relays messages to the appropriate staff member.
    • Calculates billing charges accurately and efficiently.
  • Security and Safety
    • Ensures a secure and safe environment for patients and staff by adhering to our clinic's policies and procedures.
    • Participates in regular criminal record checks and maintains confidentiality of sensitive information.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a healthcare setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in English language.
Work Environment

Our clinic operates in a dynamic and supportive environment, with a focus on delivering exceptional patient care. As a Medical Clinic Front Desk Representative, you will work in a team-oriented setting, collaborating with our healthcare professionals to provide top-notch service to our patients.