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Customer Service Team Leader

3 months ago

Markham, Ontario, Canada Ben's Building Materials Ltd. Full time
Position Overview

As a Customer Service Supervisor at Ben's Building Materials Ltd., you will play a pivotal role in ensuring exceptional service delivery and team performance.

Educational Requirements
  • Completion of College or CEGEP program is preferred.
Work Environment
  • Engagement within a retail business setting.
Key Responsibilities
  • Oversee and guide staff, including apprentices and design teams.
  • Address and resolve issues related to products and services.
  • Conduct evaluations and performance reviews for team members.
  • Deliver outstanding customer service to enhance client satisfaction.
  • Coordinate, delegate, and assess work assignments.
  • Order necessary materials and supplies for operations.
  • Perform duties similar to those of the staff being supervised.
Supervisory Scope
  • Responsible for supervising a team of 1 to 2 individuals.
Experience Requirements
  • Minimum of 1 year and up to 2 years of relevant experience.
Diversity and Inclusion Support
  • Facilitates access to Elders for Indigenous workers seeking guidance.
  • Provides training to foster a welcoming environment for mature workers.
  • Offers diversity and cross-cultural training to support visible minorities.
Employment Details
  • Type of Employment: Permanent
  • Working Language: English
  • Work Hours: 35 hours per week