Team Leader

4 weeks ago


Markham, Ontario, Canada Nespresso Full time
About Nespresso

Nespresso is a leading coffee company that believes in elevating the world of coffee to drive a positive impact and be a force for good. We care for our farmers, suppliers, and communities, ensuring every customer has the best possible experience.

Our Culture

We live by four behaviors: Inspire, Care, Act, and Innovate. These reflect who we are and how we interact with the world around us. We believe individually and collectively we can make a difference.

What We Offer
  • Competitive wage + Quarterly and Annual Bonus
  • Comprehensive total rewards benefits package including health and dental benefits, pension plan, mental health coverage, and more
  • Lifestyle Spending Account
  • Free coffee machine + Monthly Nespresso credit
  • Exclusive employee discounts
  • Excellent training and development programs
  • Growth opportunities
  • Company matched pension plan
  • Free unlimited coffee during working shifts
Job Summary

We are seeking a full-time Team Leader to join our team. This role will act as an ambassador of the Nespresso brand, ensuring operational excellence and above-and-beyond customer experience. You will play a vital role in driving sales and achieving our sales targets.

Responsibilities
  • Debriefing team on key objectives and deliverables
  • Analyzing KPI reports and coaching team to successfully hit metrics
  • Ensuring effective communication with team and store management
  • Creating positive brand experience for all stakeholders
  • Balancing time between administrative and customer service tasks
Requirements
  • Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees
  • 2-3 years' experience driving sales and leading a team in a high-volume retail environment
  • Proficiency in Microsoft Office and inventory software
  • Demonstrated excellence in understanding and driving KPIs
  • Effective time management and analytical skills
Why Nespresso?

We are an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure that you are able to fully participate in the process.


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