Customer Service Team Leader

4 weeks ago


Markham, Ontario, Canada Ben's Building Materials Ltd. Full time
Position Overview

We are seeking a dedicated Customer Service Supervisor to oversee our retail operations at Ben's Building Materials Ltd. This role is essential in ensuring that our team delivers exceptional service to our clients.

Qualifications
  • Education: College/CEGEP
  • Experience: 1 to 2 years in a supervisory role
Work Environment

The successful candidate will work in a retail business setting, managing a small team and ensuring a high standard of customer satisfaction.

Key Responsibilities
  • Supervise and mentor staff, including apprentices and design team members.
  • Address and resolve customer inquiries and service-related issues.
  • Conduct performance assessments and provide constructive feedback.
  • Deliver outstanding customer service and support.
  • Coordinate, assign, and review tasks among team members.
  • Order necessary materials and supplies for operations.
  • Perform the same duties as the team members you supervise.
Team Management

This position involves supervising a team of 1 to 2 individuals.

Diversity and Inclusion Initiatives

We are committed to fostering an inclusive workplace. The role includes:

  • Facilitating access to Elders for Indigenous employees seeking guidance.
  • Providing training to promote a welcoming environment for mature workers.
  • Offering diversity and cross-cultural training to support visible minorities.
Job Details
  • Employment Type: Permanent
  • Work Language: English
  • Hours: 35 hours per week


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