Airport Service Delivery Manager

2 months ago

Abbotsford, British Columbia, Canada Paladin Airport Security Services Full time
Job Summary

We are seeking a highly skilled and experienced Airport Service Delivery Manager to join our team at Paladin Airport Security Services Ltd. The successful candidate will be responsible for overseeing screening operations at various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview.

Key Responsibilities
  • Screening Operations Oversight: Take ownership of screening checkpoint operations and ensure compliance with established procedures.
  • Customer Relationship Building: Develop and maintain strong relationships with stakeholders within aviation security.
  • Operational Performance: Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs).
  • Leadership and Mentorship: Lead and mentor Screening Officers, promoting an engaged and motivated workforce.
  • Performance Management: Conduct regular performance reviews and recommend employee recognition programs.
  • Corrective Action: Apply corrective measures following the progressive discipline process when and as needed.
  • Incident Reporting: Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident.
  • Operational Support: Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents.
  • Workplace Investigations: Conduct workplace investigations with guidance from People & Culture and the senior leadership team.
  • Administrative Tasks: Perform essential administrative tasks in alignment with daily operations.
Qualifications
  • Education: Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment.
  • Clearance: Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
  • Experience: Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment.
  • Knowledge: Knowledge of relevant security and employment legislation.
  • Operational Focus: Strong operational focus, ability to work under pressure, and provide creative solutions.
  • Personnel Management: Experience in managing personnel in a unionized environment.
  • Technical Skills: Proficiency in using office software such as Word, Excel, and PowerPoint.
  • Availability: Willingness to work irregular hours, shift work, and attend incidents after hours.
  • Communication Skills: Strong communication, leadership, client service, and persuasive skills.
  • Language Skills: Fluency in French is an asset.

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