Airport Operations Manager

7 days ago

Abbotsford, British Columbia, Canada Paladin Airport Security Services Full time
Job Description

The Service Delivery Manager (SDM) plays a pivotal role in overseeing screening operations at various checkpoints within their designated airport, ensuring the achievement of operational Key Performance Indicators (KPIs) while identifying areas for improvement. As a leader overseeing a team of Screening Officers, the SDM fosters a positive workplace culture built on diversity and inclusivity.



Key Responsibilities


  • Take ownership of screening checkpoint operations and compliance
  • Develop and maintain strong customer relationships with aviation security stakeholders
  • Achieve daily KPIs and ensure adherence to Standard Operating Procedures (SOPs)
  • Lead and mentor Screening Officers, promoting an engaged and motivated workforce
  • Conduct regular performance reviews and recommend employee recognition programs
  • Implement corrective measures following the progressive discipline process as needed
  • Compile comprehensive security incident reports, documenting relevant details, timelines, and actions taken
  • Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
  • Conduct workplace investigations with guidance from People & Culture and senior leadership
  • Perform essential administrative tasks aligned with daily operations


Requirements


  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or a related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset


Paladin Airport Security Services Ltd. values diversity and inclusion in the workplace and is committed to providing accommodation for people with disabilities during the interview process and while employed.



The salary range for this position is $75,000 to $80,000, and the work hours are 24/7, with a preference for candidates with open availability to work morning, afternoon, and overnight shifts.



The Paladin Difference starts with our team, where we are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE.

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