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Client Support Specialist

3 months ago

Calgary, Alberta, Canada Starlite Sales & Rentals Ltd Full time
Job Overview

We are seeking a dedicated Customer Service Agent to enhance our customer interactions at Starlite Sales & Rentals Ltd. This role involves providing exceptional support and assistance to our clients, ensuring their needs are met effectively.

Employment Details
  • Employment Type: Permanent
  • Work Language: English
  • Working Hours: 30 to 40 hours per week
Educational Requirements

The ideal candidate should possess a Secondary (high) school graduation certificate.

Work Environment
  • Remote opportunities available
  • Urban settings
  • Various operational locations
  • Retail and wholesale establishments
  • Audio and video equipment outlets
  • Rental services
Key Responsibilities
  • Resolve customer complaints and inquiries
  • Provide detailed information regarding services
  • Maintain accurate records and statistics
  • Process payments and manage sales transactions
  • Consult with clients post-sale for ongoing support
  • Assist in the assembly and setup of products
Technical Skills
  • Proficient in Internet usage
  • Familiarity with MS Excel, MS Outlook, MS Word, and MS PowerPoint
  • Knowledge of Adobe Photoshop and Google Drive
  • Experience with Social Media and WordPress
Specialization Areas
  • Audio and audiovisual products
Safety and Security Requirements
  • Must be bondable
  • Criminal record check required
  • Valid driver's license check
  • Driving record check (abstract)
  • References required
Transportation and Travel
  • Must possess a valid driver's license
  • Willingness to travel as needed
Work Conditions
  • Ability to work in a fast-paced environment
  • Attention to detail is essential
  • Overtime may be required
  • Must be able to handle physically demanding tasks
  • Ability to stand for extended periods
Personal Attributes
  • Punctual and reliable
  • Strong client focus
  • Excellent communication skills
  • Organized and flexible
  • Team-oriented with a proactive approach
Experience

Previous experience in a similar role is considered an asset.

Financial Benefits
  • Gratuities may be applicable
Additional Benefits
  • Free parking available