Client Support Specialist

1 month ago

Calgary, Alberta, Canada Recruitment Partners Full time
Client Support Coordinator

We are seeking a highly organized and customer-focused Client Support Coordinator to join our team in Edmonton. As a key member of our support team, you will be responsible for providing exceptional administrative support to our clients, ensuring their needs are met promptly and efficiently.

Key Responsibilities:
  • Act as the primary point of contact for client inquiries related to software license purchases and basic troubleshooting, responding within one business day
  • Provide initial administrative support for clients with basic technical problems, such as installation issues and simple troubleshooting errors
  • Create and manage new software license codes for new releases of the software product and distribute them to clients
  • Prepare quotes, track, and follow up on quotes, ensure acceptance of software license agreement terms and conditions, prepare product packages, and send them to clients, and track sales and client inquiries in the product database
  • Provide administrative support for external courses that provide and process support for various projects managed by the company
  • Forward client corporate information, contracts, agreements, and purchase orders sent by clients to the Contract Administrator for corporate search, review, and approval prior to accepting them
  • Handle the software license replacement program for clients
  • Register clients for an online demo version of the products and follow up with a request for feedback and possible orders
  • Forward invoice requests to Finance for processing
  • Provide weekly product sales and marketing summary reports
Requirements:
  • Accredited Business Diploma or Degree, with 2+ years of experience
  • Excellent multi-tasking, planning, organizational, and problem-solving skills
  • Strong verbal and written communications skills, as well as strong proofreading, editing, and formatting skills
  • Proven customer service in dealing with colleagues and international clients in a highly professional manner
  • Advanced computer skills in word processing, spreadsheet, and database software
  • Attention to detail and a flexible approach to work responsibilities

If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Lily Brooks.

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