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Customer Service Manager
2 months ago
At Guardteck Security, we are seeking a highly skilled Guest Service Lead to join our team. As a key member of our Marketing Department, you will be responsible for providing exceptional customer service experiences for our guests, retailers, and the community.
Key Responsibilities:- Maintain effective communication with Center's Retailers.
- Act as point of contact for escalated guest complaints.
- Provide an exceptional customer service experience for guests.
- Ensure Guest Services Standard Operating Procedures are up to date.
- Mentor, Supervise and train team of Guest Service Representatives.
- Coordinate with Marketing, Operations and security for escalated issues.
- Enforce new programs as requested by Marketing Director.
- Manage scheduling and assist with coverage requests.
- Ability to handle daily cash handling and register.
- Create monthly sales and tracking reports for client's review.
- Manage information for promotional tracking purposes related to daily activities.
- Organize and lead promotional events at The Center.
- Manage Lost and Found tracking and records.
- Maintain and effectively implement Gift Card incentive program.
- Inform Center tenants of any promotional upcoming events.
- Assist tenants with Center related issues/concerns.
- Conduct weekly meetings with Marketing Manager
- Maintain a comprehensive understanding of Center's operational requirements.
- Understanding of Center's Crisis Management system.
We offer a competitive wage of $20.50 an hour and a positive work environment. If you have exceptional customer service experience and are looking for an opportunity to advance your career, we encourage you to apply.
