Sales Support Specialist

1 month ago

Sudbury, Ontario, Canada CB Canada Full time

Key Performance Indicators:

Exhibit excellence in key performance metrics that enhance customer satisfaction and drive sales results.

Core Responsibilities:

Under the guidance of the Branch Manager, this role is pivotal in fostering the growth of the branch by promoting profitable sales and delivering outstanding customer service through a deep understanding of client requirements and offering tailored solutions.

Main Duties:

  • Engage with customers daily, ensuring prompt and courteous responses to all inquiries.
  • Market a diverse range of products directly to customers, emphasizing Private Brands, Technical Services, and online sales channels while effectively communicating the value proposition.
  • Actively contribute to enhancing branch profitability and product margins.
  • Process customer orders accurately through the computer system, ensuring timely delivery.
  • Maintain comprehensive knowledge of the product range, completing all necessary training programs.
  • Promote company offerings and suggest alternatives as needed.
  • Participate in maintaining branch cleanliness and organization through adherence to the 5S program.
  • Ensure compliance with safety regulations and policies, including the Occupational Health & Safety Act and WHMIS.
  • Provide leadership and support to the branch team in delivering exceptional customer service.
  • Assist the Branch Manager with operational and administrative tasks as needed.
  • Support warehouse operations and other branch-related duties as required.
  • Be available for emergency customer calls outside of regular hours and work extended hours, including evenings and weekends, as necessary.



Qualifications:

  • 1 to 2 years of prior customer service experience is essential.
  • Demonstrated strong work ethic and commitment to achieving results.
  • Proven ability to provide exceptional customer service.
  • Ability to work collaboratively as part of a team and independently.
  • Knowledge of industrial and safety products is advantageous.
  • Excellent interpersonal, problem-solving, and customer service skills for effective relationship building.
  • Strong communication skills with the ability to convey information clearly and effectively.
  • Self-motivated with a proactive approach to achieving goals.
  • Strong organizational and time management skills, capable of meeting tight deadlines.
  • Proficient in computer usage and related skills.
  • Understanding of dangerous goods regulations and WHMIS is required.
  • Valid driver's license and reliable transportation are necessary if driving is involved.
  • Minimum completion of High School Diploma; post-secondary education or equivalent experience is preferred.

Work Environment:

  • Reports directly to the Branch Manager.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Regular interaction with team members, management, customers, and suppliers.
  • Work is conducted in an office, showroom, or warehouse setting with moderate noise and frequent distractions.
  • Position requires standing and walking for extended periods.
  • Physical demands may include reaching, grasping, climbing, and lifting up to 50 pounds unassisted, with heavier loads requiring assistance.
  • Frequent use of computers, keyboards, and mice is expected.

Collaborative Relationships:

  • Work closely with customers, vendors, and contractors.
  • Encourage open communication among internal teams, including Sales, Branch, Contact Centers, Distribution, and On-Site Services.
  • Support the sales team with inquiries related to upselling, service, pricing, delivery, and inventory.
  • Contribute to building strong community connections.

CB Canada is dedicated to being an employer of choice, attracting and retaining a diverse workforce while ensuring a safe and positive work environment for all employees. As part of the hiring process, background checks will be conducted for all external candidates. Internal candidates transitioning to driving roles or higher positions will also undergo background checks. We are committed to employment equity principles and encourage all qualified individuals, including women, men, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply for our opportunities. Accommodations are available upon request for candidates with disabilities participating in the selection process.

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