Weekend Dispatch Team Lead
4 weeks ago
IKON Complete Inc. is a Recruitment & Search Firm specializing in identifying and sourcing top performers for our clientele. Our clients include industry leading organizations who partner with us to be an extension of their HR & Recruitment function.
We are currently seeking a highly motivated and experienced Weekend Dispatch Supervisor to join our team. This role will oversee the dispatch team during weekend shifts, ensuring smooth and efficient operations within our Trucking / Logistics / Dispatch client base.
Roles & Responsibilities- Provide guidance, support, and direction to the dispatch team during weekend shifts, fostering a collaborative and productive work environment.
- Coordinate the assignment of truck drivers to pickups and deliveries, optimizing route planning and resource allocation to meet customer demands and delivery deadlines.
- Monitor driver performance and productivity, providing feedback and coaching as needed to maintain high levels of service quality and efficiency.
- Serve as a point of contact for drivers, addressing any issues, concerns, or emergencies that may arise during weekend shifts, implementing effective solutions to minimize disruptions.
- Collaborate with other departments, including logistics, customer service, and maintenance, to facilitate seamless communication and coordination of activities to support weekend operations.
- Utilize dispatch software and GPS tracking systems to monitor fleet activities, track shipments, and maintain real-time visibility of driver locations and delivery statuses.
- Ensure compliance with all relevant regulations and safety standards governing the transportation industry, including hours of service regulations and vehicle maintenance requirements.
- Prepare and maintain accurate records and reports of dispatch activities, including driver assignments, delivery schedules, and any incidents or deviations from planned routes.
- High school diploma or equivalent; additional education or training in logistics, transportation management, or a related field is preferred.
- Proven experience in dispatching, logistics coordination, or a similar role within the transportation industry, with at least 2-3 years of supervisory or leadership experience.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve performance goals and deliver exceptional service.
- Excellent communication skills, both verbal and written, with the ability to effectively communicate with drivers, customers, and internal stakeholders.
- Proficiency in using dispatch software, GPS tracking systems, and other relevant technology tools to manage fleet operations and track shipments.
- In-depth knowledge of transportation regulations, safety standards, and best practices governing the trucking industry.
- Ability to remain calm under pressure and make sound decisions quickly to resolve operational issues and ensure on-time delivery.
- Flexibility to work weekend shifts and adapt to changing schedules or priorities as needed to support 24/7 dispatch operations.
- Strong problem-solving skills and a proactive approach to identifying and addressing potential challenges or obstacles in transportation logistics.
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