Senior Dispatcher/Router
2 days ago
Job Summary
As a key member of the Waste Management team, the Senior Dispatcher/Router plays a critical role in ensuring the smooth operation of our logistics and customer service operations. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Communicate with drivers and other stakeholders to resolve issues and optimize routes
- Handle incoming service orders and direct drivers to ensure timely and efficient service delivery
- Interact with customers, sales, and operational staff to resolve service issues and improve customer satisfaction
- Use proprietary software to track activity and manage ticket information
- Work with routing specialists and route managers to optimize complex routes and improve efficiency
- Dispatch drivers to calls based on customer needs, driver locations, and daily factors
- Field incoming calls and emails from customers and other stakeholders
- Initiate outbound calls to customers to resolve issues and improve service delivery
- Troubleshoot and resolve potential delivery and pick-up problems
- Record and document information from drivers and distribute to appropriate departments
- Communicate with maintenance shop personnel and serve as an emergency point of contact
- Coordinate projects and tasks as necessary
- Delegate work in the manager's absence
- Serve as an escalation point for other dispatchers
- Train new dispatchers
Requirements
- High school diploma or equivalent required
- Minimum of two years of previous dispatching experience required
- Additional training in transportation, logistics, or customer service preferred
- Strong computer skills and ability to handle multiple programs and systems
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
Benefits
Waste Management offers a competitive total compensation package, including medical, dental, vision, life insurance, and short-term disability. Eligible employees also receive paid vacation, holidays, and personal days, as well as a stock purchase plan and company match on RRSP.
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