Senior Dispatcher/Router

2 days ago


Kitchener, Ontario, Canada Waste Management Full time

Job Summary

As a key member of the Waste Management team, the Senior Dispatcher/Router plays a critical role in ensuring the smooth operation of our logistics and customer service operations. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Communicate with drivers and other stakeholders to resolve issues and optimize routes
  • Handle incoming service orders and direct drivers to ensure timely and efficient service delivery
  • Interact with customers, sales, and operational staff to resolve service issues and improve customer satisfaction
  • Use proprietary software to track activity and manage ticket information
  • Work with routing specialists and route managers to optimize complex routes and improve efficiency
  • Dispatch drivers to calls based on customer needs, driver locations, and daily factors
  • Field incoming calls and emails from customers and other stakeholders
  • Initiate outbound calls to customers to resolve issues and improve service delivery
  • Troubleshoot and resolve potential delivery and pick-up problems
  • Record and document information from drivers and distribute to appropriate departments
  • Communicate with maintenance shop personnel and serve as an emergency point of contact
  • Coordinate projects and tasks as necessary
  • Delegate work in the manager's absence
  • Serve as an escalation point for other dispatchers
  • Train new dispatchers

Requirements

  • High school diploma or equivalent required
  • Minimum of two years of previous dispatching experience required
  • Additional training in transportation, logistics, or customer service preferred
  • Strong computer skills and ability to handle multiple programs and systems
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Benefits

Waste Management offers a competitive total compensation package, including medical, dental, vision, life insurance, and short-term disability. Eligible employees also receive paid vacation, holidays, and personal days, as well as a stock purchase plan and company match on RRSP.



  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily activities of our transportation department.Key ResponsibilitiesEvaluate Daily OperationsAssess the efficiency and effectiveness of our daily...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily activities of our transportation department.Key ResponsibilitiesEvaluate Daily OperationsAssess the efficiency and effectiveness of our daily...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily transportation operations, ensuring timely and efficient delivery of goods.Key ResponsibilitiesEvaluate Daily Operations: Conduct regular assessments of our...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily operations of our transportation department.Key ResponsibilitiesEvaluate Daily Operations: Conduct regular assessments of our transportation operations to...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily operations of our transportation department.Key ResponsibilitiesEvaluate Daily Operations: Conduct regular assessments of our transportation operations to...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily transportation operations, ensuring timely and efficient delivery of goods.Key ResponsibilitiesEvaluate Daily Operations: Conduct regular assessments of our...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our logistics team, you will be responsible for overseeing the daily operations of our transportation department, ensuring that all tasks are completed efficiently and effectively.Key...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our logistics team, you will be responsible for overseeing the daily operations of our transportation department, ensuring that all tasks are completed efficiently and effectively.Key...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our logistics team, you will be responsible for overseeing the daily operations of our transportation department, ensuring that all tasks are completed efficiently and effectively.Key...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Transportation Operations Manager to join our team at T PAHAL TRANSPORT. As a key member of our logistics team, you will be responsible for overseeing the daily operations of our transportation department, ensuring that all tasks are completed efficiently and effectively.Key...


  • Kitchener, Ontario, Canada T PAHAL TRANSPORT Full time

    Job SummaryWe are seeking a highly skilled Transportation Manager to join our team at T PAHAL TRANSPORT. As a key member of our operations team, you will be responsible for overseeing the daily transportation operations, ensuring timely and efficient delivery of goods.Key ResponsibilitiesEvaluate Daily OperationsAssess the effectiveness of our transportation...


  • Kitchener, Ontario, Canada Airbus Canada Full time

    About the RoleWe are seeking an experienced Senior Cloud Infrastructure Developer to join our team at Airbus Canada. As a key member of our Architecture and System team, you will play a critical role in accelerating our cloud services developments and re-platforming our current airline solutions to take advantage of the cloud.Key ResponsibilitiesProvide...


  • Kitchener, Ontario, Canada Airbus Canada Full time

    About the RoleWe are seeking an experienced Senior Cloud Infrastructure Developer to join our team at Airbus Canada. As a key member of our Architecture and System team, you will play a critical role in accelerating our cloud services developments and re-platforming our current airline solutions to take advantage of the cloud.Key ResponsibilitiesProvide...


  • Kitchener, Ontario, Canada Allied Universal Full time

    Incident Reporting Security Operator Join Our Team as an Incident Reporting Security Operator We are North America's leading security and facility services provider, with a strong commitment to promoting from within. Our company culture values the growth and development of our employees, with many examples of individuals starting as Security...


  • Kitchener, Ontario, Canada Airbus Canada Full time

    Job Summary: Aviation. It connects our world, brings people together, provides opportunities, accelerates economic growth, and is just so very coolCome work for NAVBLUE, a leading services company wholly owned by Airbus, dedicated to Flight Operations & Air Traffic Management solutions and services for airlines, airports, and Air Navigation Service Providers...


  • Kitchener, Ontario, Canada Canadian Solar Full time

    Job DescriptionJob Summary:The Senior Energy Storage Deployment Manager is a key member of the engineering team responsible for leading the development and delivery of utility-scale energy storage solutions in the USA and globally. The team implements Battery Energy Storage Systems (BESS) capable of ultra-fast response to dispatch commands and grid supply...


  • Kitchener, Ontario, Canada Canadian Solar Full time

    Job DescriptionJob Summary:The Senior Energy Storage Deployment Manager is a key member of the engineering team responsible for leading the development and delivery of utility-scale energy storage solutions in the USA and globally. The team implements Battery Energy Storage Systems (BESS) capable of ultra-fast response to dispatch commands and grid supply...


  • Kitchener, Ontario, Canada Canadian Solar Full time

    Job DescriptionJob Summary:The Senior Energy Storage Deployment Manager is a key member of the engineering team responsible for leading the development and delivery of utility-scale energy storage solutions in the USA and globally. The team implements Battery Energy Storage Systems (BESS) capable of ultra-fast response to dispatch commands and grid supply...


  • Kitchener, Ontario, Canada Canadian Solar Full time

    DescriptionJob DescriptionSr. Deployment Managere-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed...


  • Kitchener, Canada Flanagan Foodservice Inc. Full time

    Job Description Posted Friday, June 21, 2024 at 4:00 AM At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The...


  • Kitchener, Canada Flanagan Foodservice Inc. Full time

    Job Description Posted Friday, June 21, 2024 at 4:00 AM At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The...


  • Kitchener, Canada Flanagan Foodservice Inc. Full time

    April 30, 2024 At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging,...


  • Kitchener, Canada Flanagan Foodservice Inc. Full time

    April 30, 2024 At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging,...


  • Kitchener, Canada WaveStar Networks Full time

    WaveStar Networks is seeking network technicians for inside plant to join our professional team who provide services to datacenter/telecom/industrial users, perform installation, turn up, testing and live cutover (routers/switches/storage/ telecommunication transport equipment) and connectivity in Kitchener and surrounding area. **Salary**: $22 - $25/hr....


  • Kitchener, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodserv


  • Kitchener, Canada T PAHAL TRANSPORT Full time

    Education: Bachelor's degreeExperience: 1 year to less than 2 yearsTasksEvaluate daily operations Plan and organize daily operationsPrepare reports for senior managementSupervise staffEstablish and implement policies and standards for the transportation and storage of goodsOversee the scheduling and dispatching of vehicles and goodsSupervision3-4 peopleWork...


  • Kitchener, Canada T PAHAL TRANSPORT Full time

    Education: Expérience: EducationBachelor's degreeTasksEvaluate daily operations Plan and organize daily operationsPrepare reports for senior managementSupervise staffEstablish and implement policies and standards for the transportation and storage of goodsOversee the scheduling and dispatching of vehicles and goodsSupervision3-4 peopleWork conditions and...


  • Kitchener, Canada T PAHAL TRANSPORT Full time

    Job Description Education: Bachelor's degree Experience: 1 year to less than 2 years Tasks: Evaluate daily operations Plan and organize daily operations Prepare reports for senior management Supervise staff Establish and implement policies and standards for the transportation and storage of goods Oversee the scheduling and dispatching of vehicles and...


  • Kitchener, Canada T PAHAL TRANSPORT Full time

    Job Description Education: Bachelor's degree Experience: 1 year to less than 2 years Tasks: Evaluate daily operations Plan and organize daily operations Prepare reports for senior management Supervise staff Establish and implement policies and standards for the transportation and storage of goods Oversee the scheduling and dispatching of vehicles and...

  • Class 1 Data Entry

    2 months ago


    Kitchener, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: Kitchener, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill +...

  • Operations Coordinator

    3 months ago


    Kitchener, Canada Gateman Milloy Full time

    Gateman-Milloy Inc. is an award-winning firm specializing in site development, ICI construction and property maintenance. Since 1982 we have been creating all the best places. We pride ourselves on being a leader in the industry and the excellent reputation we have built over the years; it has been earned through the completion of many successful projects...


  • Kitchener, Ontario, M2A, Waterloo region, Canada T PAHAL TRANSPORT Full time

    Job Description Education: Bachelor's degree Experience: 1 year to less than 2 years Tasks: Evaluate daily operations Plan and organize daily operations Prepare reports for senior management Supervise staff Establish and implement policies and standards for the transportation and storage of goods Oversee the scheduling and dispatching of vehicles and...


  • Kitchener, Canada peopleCare Communities Full time

    We are currently recruiting for experienced Personal Support Workers to join our rapidly growing team. Do you have a passion or interest in working with seniors? JOIN AN AWARD-WINNING TEAM! peopleCare Communities is thrilled to be named one of Canada’s Best Managed Companies for the tenth year in a row. This award recognizes top companies across Canada...


  • Kitchener, Canada peopleCare Communities Full time

    We are currently recruiting for experienced Personal Support Workers to join our rapidly growing team. Do you have a passion or interest in working with seniors? JOIN AN AWARD-WINNING TEAM! peopleCare Communities is thrilled to be named one of Canada’s Best Managed Companies for the tenth year in a row. This award recognizes top companies across Canada...

  • Resident Support Aide

    4 months ago


    Kitchener, Canada peopleCare Communities Full time

    We are currently recruiting for experienced Resident Support Aides to join our rapidly growing team. Do you have a passion or interest in working with seniors? JOIN AN AWARD-WINNING TEAM! peopleCare Communities is thrilled to be named one of Canada’s Best Managed Companies for the tenth year in a row. This award recognizes top companies across Canada for...

  • Resident Support Aide

    3 months ago


    Kitchener, Canada peopleCare Communities Full time

    We are currently recruiting for Resident Support Aides to join our rapidly growing team. Do you have a passion or interest in working with seniors? JOIN AN AWARD-WINNING TEAM! peopleCare Communities is thrilled to be named one of Canada’s Best Managed Companies for the tenth year in a row. This award recognizes top companies across Canada for overall...


  • Kitchener, Canada Canadian Solar Full time

    Job DescriptionSr. Deployment Managere-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving...


  • Kitchener, Canada Canadian Solar Full time

    Job DescriptionSr. Deployment Managere-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving...


  • Kitchener, Canada Canadian Solar Inc. Full time

    e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions to improve grid operations, integrate clean energy, and...