Senior Dispatcher/Router

3 days ago

Kitchener, Ontario, Canada Waste Management Full time
Job Summary

As a key member of the Waste Management team, the Senior Dispatcher/Router plays a critical role in ensuring the smooth operation of our services. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Communicate with Waste Management drivers to resolve issues and optimize routes
  • Handle incoming service orders and direct drivers to ensure timely and efficient service
  • Interact with customers, sales, and operational staff to resolve service issues and improve customer satisfaction
  • Use Waste Management proprietary software to track activity and optimize routes
  • Work with routing specialists and route managers to optimize complex routes and improve service efficiency
Requirements
  • High school diploma or equivalent required; additional education or training in transportation, logistics, or a related field preferred
  • Minimum of two years of previous dispatching experience required
  • Strong computer skills and ability to learn proprietary software applications
  • Excellent communication and problem-solving skills
Benefits

Waste Management offers a competitive total compensation package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. Our employees also receive opportunities for professional growth and development, as well as a collaborative and supportive work environment.

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