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Auto Claims Specialist
2 months ago
We are seeking a skilled and customer-focused Intermediate Auto Claims Advisor to join our team at Aviva Canada. As a key member of our Auto Claims team, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.
Key Responsibilities- Investigate and resolve auto collision claims in a timely and professional manner
- Provide exceptional customer service and ensure customer satisfaction
- Work autonomously in a digital environment and participate in ongoing training to stay up-to-date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva's ongoing initiatives to provide an outstanding customer experience
- 1-2 years of experience in auto claims adjusting or a related field
- Excellent oral and written communication skills
- Bilingualism (French and English) is an asset
- Ability to work in a digital environment and undertake online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Competitive rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year
- Outstanding career development opportunities through our tailored career progression plan within the Auto Claims department
- Corporate wellness programs to support our employees' physical and mental health
At Aviva, we're people with a purpose. We care deeply about being inclusive and encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.
