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Client Service Specialist
2 months ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our clients. Your primary focus will be to deliver a personalized experience, understanding their needs and exceeding their expectations.
Key Responsibilities- Proactively identify and address customer needs, providing solutions that meet their financial goals.
- Process transactions and manage customer accounts with accuracy and efficiency.
- Nurture long-term relationships with clients, building trust and loyalty.
- Contribute to branch targets by identifying and pursuing sales opportunities.
- Stay up-to-date with technology and promote digital banking solutions to clients.
- Proven customer service skills, with a strong ability to listen and understand client needs.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to work a flexible schedule, including evenings and weekends.
- Comfortable in sales situations, with a strong ability to promote products and services.
- Strong technical skills, with a focus on digital banking and self-service options.
- Proficiency in English and French, with the ability to communicate effectively with clients and colleagues.
- A rewarding career path with opportunities for professional growth and development.
- A competitive compensation and benefits package, including a comprehensive training program.
- A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction.
- The opportunity to make a positive impact on our clients' lives, while contributing to the success of Scotiabank.