Reservations Operations Specialist
3 weeks ago
Join our esteemed organization as a Full-Time Reservations Operations Specialist
About the company:
Four Seasons Hotels and Resorts is a premier luxury hospitality brand dedicated to delivering outstanding experiences for both guests and team members. Our philosophy centers around mutual respect and the creation of memorable moments.
Location:
Situated in a vibrant and historic area, Four Seasons Hotel Toronto provides an opulent atmosphere complemented by exquisite dining options, signature beverages, and a world-class spa experience.
About the role:
The Reservations Operations Specialist is pivotal as the initial and final point of interaction for our guests. Key responsibilities encompass managing various communication platforms, processing reservations for hotel amenities, and ensuring that guests receive exceptional service. Proficiency in communication, the ability to juggle multiple tasks, and adept problem-solving skills are vital for success in this role.
Requirements:
- Outstanding communication abilities
- Keen attention to detail
- Proficient in computer applications
- Flexible availability for all shifts, including weekends and holidays
- Smart Serve Certification
Preferred qualifications:
- Prior experience in hospitality operations
- Familiarity with OPERA Property Management System
- Proficiency in English (additional languages are advantageous)
What we offer:
- Paid time off
- Employee Travel Program
- Opportunities for Training and Development
- Educational support
- Complimentary Employee Meals
- Comprehensive flex benefits package
Schedule & Hours:
Flexible scheduling options available, including weekdays, weekends, overnight shifts, and holidays
We look forward to considering your application for this rewarding opportunity at Four Seasons Hotels and Resorts.
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