Reservations Supervisor

7 days ago


Toronto, Ontario, Canada Student Homestay Services Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Student Homestay Services Inc. As a key member of our operations team, you will be responsible for coordinating and managing the day-to-day activities of our reservations department.

Key Responsibilities
  • Coordinating Reservations: Coordinate and manage the reservation process for our homestay services, ensuring that all bookings are accurately processed and communicated to our clients and hosts.
  • Scheduling and Procedures: Establish and maintain efficient work schedules and procedures to ensure seamless operations within the reservations department.
  • Staff Supervision: Supervise and train staff in job duties, safety procedures, and company policies to ensure high-quality service delivery.
  • Reporting and Analysis: Prepare and submit regular reports on reservations activity, analyzing trends and making recommendations for process improvements.
  • Client Support: Provide exceptional customer service to our clients, responding to inquiries and resolving any issues that may arise.
  • Team Collaboration: Collaborate with other departments to ensure effective communication and coordination of services.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: Experience in a reservations or customer service role is an asset.
  • Language: Fluency in English is required.
  • Computer Skills: Proficiency in Microsoft Office, particularly Excel and Outlook.
  • Security Clearance: A criminal record check is required.
Work Environment

Our team is dedicated to providing a welcoming and inclusive work environment for all employees. We offer a range of benefits and support services to ensure that our staff feel valued and supported in their roles.

Benefits
  • Health Benefits: We offer a comprehensive health care plan to support the well-being of our employees.
  • Support for Diversity and Inclusion: We provide training and resources to promote diversity, equity, and inclusion in the workplace.


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