Senior Manager of Human Resources and Volunteer Programs

Join a healthcare institution where every individual contributes to a greater purpose. Cambridge Memorial Hospital (CMH) is a vibrant community facility dedicated to delivering acute care services, encompassing Emergency, Surgery, Medicine, Women's and Children's Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our mission is to foster healthier communities collaboratively. Our committed and skilled personnel are enthusiastic about offering exceptional patient-centered care and a remarkable patient experience to the residents of the Waterloo Region and beyond.

Become part of our mission as CMH pioneers in innovation and compassion. To discover more about CMH, please visit our website.

Why Consider a Career at CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive benefits package, including health and dental, for full-time staff
• Employee and Family Assistance Program
• Leadership and Quality Improvement Training
• Career Development & Education Grant
• Wellness & Wellbeing Initiatives
• Diversity, Equity, and Inclusion Programs

POSITION OVERVIEW

As a vital member of the Human Resources team and reporting to the Chief Human Resources Officer, the Human Resources and Volunteer Services Manager serves as a leader, resource, and mentor to a team of HR professionals, providing strategic and operational guidance to meet both strategic and operational objectives. The ideal candidate will be an experienced and innovative leader with a proven track record in a complex multi-unionized setting. The successful candidate will understand the significance of strategic and collaborative HR practices and partnerships. As an effective communicator and relationship-builder, the Manager, Human Resources and Volunteer Services recognizes that service excellence is achieved by engaged and empowered employees and volunteers. This role requires a broad generalist background, with expertise in employee & labor relations, recruitment, onboarding, and compensation and benefits, coupled with a passion for developing and leading teams.

KEY RESPONSIBILITIES

• Directly oversees a team of 12 employees in Recruitment, Employee & Labor Relations, Compensation & Benefits, Health, Safety & Wellness, Administration, and Volunteer Services.
• Manages daily departmental operations to align with organizational goals and priorities in partnership with internal and external leaders and stakeholders.
• Contributes to building a high-performing HR team while ensuring service delivery aligns with best practices in Human Resources.
• Acts as a mentor for HR team members and plays a crucial role in talent development.
• Provides leadership to HR Advisors on Employee/Labor relations issues, including performance management, attendance support, workforce planning, dispute resolution, grievance management, mediation, collective bargaining, and litigation matters.
• Offers consultation and support to operational leaders to ensure compliance with legal and regulatory requirements, collective agreement language, and HR best practices.
• Collaborates with hospital partners to review, design, and implement policies that support and sustain HR best practices.
• Responsible for developing strategies to achieve objectives related to recruitment, retention, performance, and engagement.
• Keeps management and staff informed about ongoing HR programs and issues.
• Collaborates in setting departmental goals and objectives, aligning programs, projects, and activities to facilitate the achievement of established organizational goals.
• Develops and reviews hospital-wide Human Resources practices, policies, and guidelines to ensure they remain relevant and up-to-date, implementing regular strategies for improvement.
• Oversees the Volunteer Services program, driving initiatives to attract and retain engaged volunteers to enhance the patient experience.
• Participates in budget preparation and the implementation of financial and program initiatives.

SKILLS AND QUALIFICATIONS

• Minimum of 5+ years of progressive, senior human resources leadership and management experience within a complex, unionized, and public sector environment, preferably in healthcare.
• Demonstrated experience in strategic HR planning while maintaining a hands-on approach to effective day-to-day HR operations.
• Experience in overseeing volunteer programs is an asset.
• Proven experience in leading a team, including coaching, mentoring, and team building.
• Strong ability to build relationships, foster collaboration, lead transformational change, and explore innovative approaches to HR structures and practices.
• Expertise in labor relations and the collective bargaining process.
• Solid understanding of relevant legislation (ESA, Ontario Labour Relations Act, Hospital Labour Disputes Arbitration Act, Human Rights Code, and the Occupational Health and Safety Act).
• Effective consultation skills to foster collaborative relationships among hospital staff, volunteers, HR team members, and union partners.
• Excellent decision-making skills with the ability to form and defend independent judgment and influence others and outcomes.
• Strong organizational and time management skills are essential for navigating a fast-paced healthcare, multi-union environment while managing competing priorities.
• Proficient in MS Office; working knowledge of Meditech and Microsoft Teams is preferred.
• Ability to articulate a strong vision of values-based, patient-centered service delivery.

EDUCATION AND REGISTRATION

• University or College degree/diploma in Human Resources, Industrial Relations, or a related field, or an equivalent combination of education and experience.
• Certified Human Resources Leader (CHRL) designation is required.

PHYSICAL DEMANDS/WORKING CONDITIONS/ENVIRONMENT

The physical demands of this role may include, but are not limited to:

• A fast-paced, ever-evolving work environment.
• Administrative multi-tasking is required.
• High level of interaction with hospital staff, patients, families, and other members of the medical community.
• Sitting for extended periods while working with a computer screen.

As part of our commitment to the health and safety of our patients, staff, and community, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada, subject to any accommodation required by applicable human rights legislation.

The successful external applicant will be required to provide a criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks must be in original format and dated within two months from the date of the conditional offer from CMH.

Cambridge Memorial Hospital is dedicated to fostering a respectful workplace. All reasonable accommodations will be made to support participation in the recruitment process. Where needed, accommodations for disabilities will be provided upon request to support participation in all aspects of the recruitment process.

Cambridge Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to promoting accessibility, diversity, and equal opportunity. We welcome all applicants, including but not limited to individuals of all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities, and all others who may contribute to the further diversification of ideas. Applicants may request accommodations at any stage of the application, interview, or selection process by contacting Human Resources.

We appreciate all applications; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $115,375.81-$137,352.15 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Work Location: In person