National Auto Claims Manager

4 weeks ago

Kitchener, Ontario, Canada Curo Claims Services Inc. Full time
Position Overview:

The National Auto Claims Manager at Curo Claims Services Inc. plays a pivotal role in overseeing the comprehensive auto claims process for policyholders. This position requires a strong understanding of the evolving landscape of legislation and regulations affecting auto insurance claims, ensuring that all claims are handled in compliance with industry standards.

Key Responsibilities:

  • Implement quality management principles to enhance operational efficiency and productivity, aligning processes with the organization's strategic goals.
  • Ensure fair and equitable claim resolutions by guiding claims adjusters through the phases of investigation, evaluation, and communication with clients.
  • Utilize management information systems to monitor Key Performance Indicators (KPIs) and provide insights to senior management regarding operational trends and cost control measures.
  • Recruit, train, and mentor team members, equipping them with the necessary tools and knowledge to excel in their roles.
  • Act as a consultant on matters of liability assessment, claims investigation, policy interpretation, and settlement negotiations.
  • Oversee performance management by setting clear expectations, tracking progress, and providing constructive feedback to enhance team effectiveness.
  • Establish and uphold standards for claims quality and customer service, conducting audits and recommending improvements as necessary.
  • Foster relationships with auto insurance representatives and external vendors to ensure compliance and value delivery to policyholders.
  • Manage departmental functions and facilitate educational initiatives to promote continuous learning within the team.
  • Authorize settlements and manage individual settlement authority in line with company policies.
  • Address customer complaints by investigating issues and implementing resolutions in accordance with internal procedures.
  • Ensure compliance with regulatory requirements regarding complaint tracking and management.
  • Guarantee that client services are accessible in both English and French to meet operational needs.
  • Monitor the utilization of external service providers and recommend enhancements to improve service delivery.
  • Maintain a manageable workload as dictated by business needs.

Qualifications:

We seek candidates who possess:

  • A degree in Business Administration or a related field, or equivalent professional experience.
  • A Chartered Insurance Professional (CIP) designation; Financial Chartered Insurance Professional (FCIP) designation is a plus.
  • An active adjuster's license.
  • A minimum of four years of comprehensive claims adjusting experience across multiple lines.
  • At least five years in a supervisory or coaching capacity.
  • Familiarity with the Canadian regulatory environment.
  • Strong communication and influencing skills across various business levels.
  • Excellent time management and organizational abilities to handle competing priorities.
  • Proficiency in Microsoft Office Suite and general software applications.
  • Fluency in French is an asset.

Additional Information:

Curo Claims Services Inc. offers a competitive salary and benefits package, including:

  • Comprehensive group benefits with full premium coverage starting immediately.
  • A defined benefit pension plan for secure retirement.
  • Support for continuing education and licensing fees.
  • Access to professional development resources.
  • Flexible work arrangements, including remote and hybrid options.
  • Opportunities for career advancement.

Commitment to Diversity:

Curo Claims Services Inc. is dedicated to fostering an inclusive work environment. We welcome applications from all qualified individuals and are committed to removing barriers to ensure accessibility throughout the recruitment process.

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