Brand Manager

13 hours ago


Cambridge, Ontario, Canada ONroute Full time
ONroute Brand Manager Job Description

ONroute is a leading Canadian company that provides a clean, safe, and friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are committed to delivering exceptional customer service and exceeding our customers' expectations.

Key Responsibilities:
  • Oversee and manage the day-to-day operations of assigned brands to deliver sales and budgeted targets.
  • Execute ordering and inventory processes to ensure accurate data in the inventory management system.
  • Hire, train, coach, and develop a team of Crew Members and Shift Supervisors to deliver brand, audit, and customer service standards.
  • Act as Manager-in-Charge when the General Manager or Associate General Manager is not present in the plaza.
Accountabilities:
  • Inventory and Ordering: Manage inventory levels, deliver budgeted food cost targets, and ensure accurate data in the inventory management system.
  • Brand, Audit, and Customer Service: Role model and ensure team members deliver results that meet or exceed brand, audit, and customer service standards.
  • Team and Health & Safety: Hire, train, coach, and develop team members, communicate clear performance expectations, and provide feedback and coaching.
Requirements:
  • 3-5 years of experience as a Supervisor or Manager in high-volume food and beverage or merchandise operations.
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook).
  • Ability to lead by example, dedicated to training, coaching, and developing team members.
  • Demonstrated exceptional customer experience focus.
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability.
  • Sound operational experience and knowledge within the fast-food/food service industry.

ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario. If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.


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