Receptionist for Hospitality

4 weeks ago

Quesnel, Canada TRAVELODGE QUESNEL Full time
Position Overview

As a Guest Services Associate, you will play a crucial role in ensuring a welcoming and efficient experience for our guests at TRAVELODGE QUESNEL. Your primary responsibilities will include managing guest check-ins and check-outs, as well as providing exceptional customer service throughout their stay.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and efficiently assign rooms based on their preferences.
  • Reservation Management: Handle group bookings, including arrivals and departures, while ensuring accuracy in processing.
  • Information Provision: Offer detailed information regarding hotel amenities and local attractions to enhance guest experiences.
  • Payment Processing: Manage guest departures by calculating charges and processing payments accurately.
  • Communication: Answer phone calls, relay messages, and provide information as needed.
  • Customer Support: Deliver outstanding service to guests, addressing their needs and inquiries promptly.
Work Environment

This position is set within the vibrant hospitality sector, specifically in a hotel setting. Attention to detail is essential to maintain high service standards.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate.
  • Experience: A minimum of 7 months to less than 1 year in a similar role is preferred.
Personal Attributes
  • Client-focused with a strong sense of dependability.
  • Excellent interpersonal skills and flexibility in handling various situations.
  • Strong organizational skills and reliability as a team player.
Work Schedule

This is a permanent position requiring a commitment of 40 hours per week. Proficiency in English is necessary for effective communication.

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