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Senior Caseworker

2 months ago

Toronto, Ontario, Canada CB Canada Full time
Job Title: Senior Caseworker

We are seeking a highly skilled and experienced Senior Caseworker to join our team at CB Canada. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and reimbursement services to our clients.

Key Responsibilities:
  • Provide expert reimbursement support to patients, including identifying coverage options and investigating financial assistance programs.
  • Coach and mentor junior caseworkers to ensure they have the necessary skills and knowledge to provide high-quality patient support.
  • Manage a large caseload of patients, ensuring timely and effective resolution of reimbursement issues.
  • Develop and maintain strong relationships with insurance companies, healthcare professionals, and other stakeholders to ensure seamless patient support.
  • Collaborate with the Program Manager to develop and implement program protocols and SOPs.
  • Participate in special projects and initiatives to improve patient support and reimbursement services.
Requirements:
  • Minimum 2 years of experience in customer service, preferably in the medical or pharmaceutical industry.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Highly organized and able to prioritize tasks effectively to meet deadlines.
  • Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
What We Offer:

We offer a competitive total rewards package, including comprehensive benefits and opportunities for professional growth and development. Our team is dedicated to providing exceptional patient support and reimbursement services, and we are seeking a talented and experienced Senior Caseworker to join our team.