Ombudsman - Financial Services

1 month ago

Toronto, Ontario, Canada AFCA Full time
Job Title: Ombudsman - Financial Services

We are seeking a highly skilled and experienced Ombudsman to join our team at AFCA. As an Ombudsman, you will play a critical role in resolving complaints and disputes in the financial services sector.

About the Role:
  • Make decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.
  • Provide professional and technical leadership across AFCA and coach and mentor Adjudicators, caseworkers, and others.
  • Support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media.
Requirements:
  • Legal qualifications and a significant track record of achievement at senior executive level within the B&F industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice.
  • Sound knowledge of financial services law, practice and other regulations – including credit and lending law.
  • A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community.
What We Offer:
  • Progressive and inclusive leave entitlements, including flexible public holiday leave, women's health leave, 20 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas.
  • Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing.

We are committed to creating a workplace that values diversity, equity, and inclusion. We encourage applications from people of all backgrounds and experiences.

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