Ombudsman - Banking and Finance Specialist
1 month ago
At AFCA, we're committed to resolving banking and finance complaints in a fair and efficient manner. As a Senior Ombudsman, you'll play a critical role in determining complaints and achieving fair outcomes for customers.
About the Opportunity
We're seeking a highly experienced and legally qualified professional to join our decision-making team. As a Senior Ombudsman, you'll be responsible for making decisions on standard and complex complaints, working closely with our team to resolve disputes and provide professional leadership.
Key Responsibilities
- Make decisions on complaints in accordance with AFCA rules and fairness principles
- Provide professional leadership and coaching to Adjudicators, caseworkers, and other team members
- Develop and implement AFCA approaches to complaint resolution
- Represent AFCA at external conferences and events
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional development and growth
- A competitive salary and benefits package
- A flexible and hybrid working arrangement
Life at AFCA
We're a values-driven organization that prioritizes fairness, respect, and inclusivity. Our team is passionate about making a positive impact in the financial sector, and we're committed to creating a workplace that's welcoming and supportive of all employees.
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