Ombudsman - Banking and Finance Specialist

1 month ago


Toronto, Ontario, Canada AFCA Full time
Drive Fairness in the Financial Sector

At AFCA, we're committed to resolving banking and finance complaints in a fair and efficient manner. As a Senior Ombudsman, you'll play a critical role in determining complaints and achieving fair outcomes for customers.

About the Opportunity

We're seeking a highly experienced and legally qualified professional to join our decision-making team. As a Senior Ombudsman, you'll be responsible for making decisions on standard and complex complaints, working closely with our team to resolve disputes and provide professional leadership.

Key Responsibilities

  • Make decisions on complaints in accordance with AFCA rules and fairness principles
  • Provide professional leadership and coaching to Adjudicators, caseworkers, and other team members
  • Develop and implement AFCA approaches to complaint resolution
  • Represent AFCA at external conferences and events

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package
  • A flexible and hybrid working arrangement

Life at AFCA

We're a values-driven organization that prioritizes fairness, respect, and inclusivity. Our team is passionate about making a positive impact in the financial sector, and we're committed to creating a workplace that's welcoming and supportive of all employees.



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