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Bilingual Customer Support Specialist

2 months ago

Toronto, Ontario, Canada EF Education First Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Support Specialist. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our business.

Key Responsibilities
  • Provide high-quality customer support via various communication channels, ensuring timely and professional responses.
  • Collaborate with our sales and operations teams to anticipate and resolve customer issues, as well as perform day-to-day account maintenance.
  • Work with a solutions-oriented approach, troubleshooting and problem-solving for customer complaints and inquiries efficiently and successfully.
  • Escalate queries and issues in a timely manner, liaising with key stakeholders and collaborating with other departments.
  • Manage and complete multiple high-priority responsibilities on a daily basis, demonstrating exceptional multitasking skills.
  • Be willing to take on new projects and provide support and assistance as needed to ensure the team's seamless operation.
Requirements
  • Fully fluent in both French and English.
  • Exceptional communication skills, with the ability to clearly, persuasively, and motivatingly communicate with customers.
  • Motivated and excited by a fast-paced and busy environment involving high customer interaction volume.
  • Fantastic time management, attention to detail, and multitasking skills, with a focus on providing excellent accuracy and quality.
  • Solutions-oriented, entering each customer interaction with an intent to solve problems and the ability to find creative solutions if necessary.
  • Positive attitude and a team player mentality.
  • Ability to learn and adapt to new situations and challenges.
  • Currently authorized to work in Canada.
What We Offer
  • A dynamic and collaborative work environment.
  • The opportunity to travel with our customers for FREE at least once a year.
  • Professional growth and learning opportunities, including monthly trainings, workshops, and inspiring talks with global leaders and experts.
  • Four weeks paid vacation, plus 11 paid holidays.
  • Excellent health, dental, and vision coverage, along with life and disability insurance.
  • Wellness benefits, including an annual $500 healthy lifestyle reimbursement.
  • EF program discounts, including travel, language schools, childcare, and more.
  • Discounts at local venues and businesses.
  • Eligibility for our Workplace Flexibility Program, with up to two days of remote work per week.