Regional Operations Director

1 week ago

Vancouver, British Columbia, Canada EightSix Network Full time

About EightSix Network

We are a dynamic and fast-paced organization that prides itself on delivering exceptional customer service and driving sustainable growth. As a leading player in the industry, we are committed to building a talented team that shares our vision and values.

Job Summary

We are seeking a highly experienced and results-driven Regional Operations Director to join our National Leadership Team. As a key member of our team, you will be responsible for driving profitable growth, leading a large regional team, and championing our company's strategic vision.

Key Responsibilities

  • Lead and be accountable for the overall operating performance of your region, driving sustainable and profitable growth.
  • Champion the development, implementation, and sustainability of a regional vision and strategic plan, aligned with our company's overall objectives.
  • Provide leadership to a large regional team, focusing on developing and maintaining a culture that prioritizes people, customer service, and industry best practices.
  • Develop, monitor, and administer national operations programs within your region to ensure efficiency and profitability are achieved and maintained.
  • Collaborate with our national senior leadership team to identify industry trends and strategic growth opportunities, driving the execution of sales strategies and plans with your region's Sales team.
  • Collaborate with our national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
  • Champion our Health and Safety initiatives and commitments throughout your region, leading by example and ensuring H&S remains a top priority.
  • Achieve established KPIs and financial annual operating plan (AOP) objectives, with a focus on top-line growth.
  • Execute our company's strategic business plan, centered on sales growth, cost management, and people management.
  • Ensure customer service commitments and standards are upheld across your region.

Opportunities

  • Lead and navigate your team through transformational change, leveraging recent leadership, organizational, and operational changes.
  • Create and drive a business vision and strategy, mobilizing your team towards a cultural shift focused on customer service, people, and growth.
  • Be part of an organization that aims to build profitable and sustainable growth, while aligning and developing the best talents.
  • Drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).

Requirements

  • A Bachelor's degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations, and customer service-focused environment.
  • A proven track record in managing a sizeable profit center, with direct responsibility for Operations.
  • Experience in establishing and managing individual and team performance metrics.
  • A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change and operational optimization change initiatives.

Competencies & Attributes

  • Able to establish and maintain relationships with people at all levels, promoting a collaborative environment through diplomatic handling of situations.
  • Comfortable working and collaborating across an organization, and capable of leading through influence within a matrix structure.
  • A results-oriented leader, clearly defining mutual expectations of self and others, and taking appropriate actions to ensure obligations are met.
  • A strategic thinker with the ability to establish clear team direction, but also able to balance the need for a hands-on and detailed approach to tactical implementation.
  • Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and a strong desire to succeed among team members.

Annual Salary Range

CAD $89,000.00 to CAD $120,000.00

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility.

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