Sales Representative

3 days ago

Mississauga, Ontario, Canada Spagnol's Wine & Beer Making Supplies Ltd. Full time
Job Title: Inside Sales Representative

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Arterra Wines Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service to our corporate customers, including taking orders, troubleshooting issues, and upselling/cross-selling products.

Key Responsibilities:
  • Process sales orders/credits accurately and in a timely manner, including follow-up with order confirmations, informing customers of out-of-stock items, delivery information, and making recommendations (upsell) and substitutions.
  • Collaborate with demand planning and production to ensure stock availability for customer groups.
  • Ensure all customer calls are answered with courtesy and respect, providing exceptional consistent service. Manage customer inquiries, complaints, and requests in a timely manner, reaching out to the appropriate person if additional information is needed.
  • Maintain an appropriate call pattern and schedule for a predefined group of corporate accounts to meet and exceed sales targets.
  • Collaborate with the National Strategic Sales Manager, Sales Supervisor, and Brand Manager to inform customers of new products, marketing updates, and overall business or industry updates.
  • Perform general administrative duties, including maintaining customer records, filing, administration of customs documents, invoice processing, and account or item set-ups with corporate vendors.
Qualifications:
  • High School Diploma
  • 2-3 years of Inside Sales experience
  • 1-2 years' experience in customer service
  • Valid driver's license
What We Offer:
  • Competitive salary and bonus
  • Benefits and Pension Plan
  • Product Allowance
  • An organization that cares about Corporate Social Responsibility
  • Tuition reimbursement
  • Training & Development Programs
  • An opportunity to learn about the world of wine

COMPENSATION: Budgeted Range – $52,472 - $67,905

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