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Sales Representative
2 months ago
Tsubaki of Canada Ltd. is seeking a detail-oriented and customer service-driven Inside Sales Representative to join our team.
Job Summary:The primary role of the Inside Sales Representative is to position Tsubaki as the service leader by exceeding customer expectations, providing professional point-of-service contacts, and following through on all customer requests.
Key Responsibilities:- Exceed customer expectations by providing timely and accurate responses to customer inquiries.
- Provide professional point-of-service contacts to customers, including quotes, order acknowledgments, and follow-ups.
- Follow through on all customer requests, including but not limited to quotes, order acknowledgments, and follow-ups.
- Actively participate in continuous improvement initiatives to improve customer satisfaction and service delivery.
- Effectively manage priorities, deadlines, and achieve response time objectives.
- Contribute to a positive culture by maintaining a calm and professional demeanor in all interactions with customers and colleagues.
- College diploma or 3 years of relevant Inside Sales or Customer Service experience.
- Commercial or business math skills, including the ability to calculate ratios, discounts, and margins.
- Mechanical aptitude and technical acuity, including drawing interpretation and/or blueprint reading.
- Ability to analyze opportunities and offer appropriate technical and commercial solutions and/or alternatives.
- High attention to detail and excellent documentation skills.
- Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
Tsubaki of Canada Ltd. is a leading provider of chain and sprocket solutions in Canada. With a strong commitment to customer service and satisfaction, we are seeking a talented Inside Sales Representative to join our team.
