Patient Care Consultant

4 weeks ago


Vaughan, Ontario, Canada FYidoctors Full time

Join Our Team as a Patient Care Consultant

If you are passionate about enhancing the well-being of individuals and are seeking your next career opportunity, we invite you to explore this role.

At FYidoctors, we are dedicated to making a positive difference in the lives of our patients every day. As a Patient Care Consultant, you will play a vital role in our mission.

Our organization has experienced remarkable growth over the past 15 years, expanding from 30 locations to over 350, thanks to our commitment to health and a doctor-led approach.

We recognize that our greatest asset is our team, which now comprises more than 3,000 dedicated professionals serving thousands of patients across North America.

Your Role and Responsibilities:

  • Deliver exceptional service to our patients, ensuring their needs are met with care and professionalism.
  • Assist with the retail and repair of eyewear products, as well as provide follow-up care.
  • Manage patient check-ins and check-outs efficiently.
  • Communicate effectively with patients through various channels.
  • Handle billing processes for patients and their medical service providers.
  • Administer pre-testing services as required.
  • Oversee appointment scheduling, prescription management, and payment processing.
  • Maintain high standards of customer service through your interpersonal skills and problem-solving abilities.

Qualifications:

We are looking for candidates with experience in customer-facing roles, ideally within a retail setting. A strong comfort level with technology and proficiency in the MS Office Suite is essential.

Join us at FYidoctors and contribute to our mission of improving lives while enjoying a fulfilling career.



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