Auto Physical Damage Claims Adjuster

1 month ago


Oakville, Ontario, Canada The Travelers Companies, Inc. Full time
Job Summary

We are seeking a highly skilled Auto Physical Damage Claims Adjuster to join our team at The Travelers Companies, Inc. As an Auto Physical Damage Claims Adjuster, you will be responsible for investigating and evaluating claims to determine coverage available to policyholders and claimants.

Key Responsibilities
  • Investigate and evaluate claims to determine coverage available to policyholders and claimants
  • Handle 1st and 3rd party Personal Insurance and Business Insurance APD claims
  • Apply policy, legislation, and company guidelines to all claims to manage loss costs and customer relations
  • Make contact with insured within Best Practice guidelines
  • Return all phone calls and emails within Best Practice guidelines
  • Provide clear explanation of claims process and coverage to all customers
  • Act as primary contact for customer and as intermediary between customer and other parties
  • Participate in extended hours duties as required
  • Advises underwriting of any information gathered which may affect risk assessment
Requirements
  • University Degree/College Diploma or equivalent business experience
  • Enrolment in the CIP program is an asset
  • High proficiency with Windows-based programs including spreadsheet and word-processing applications
  • Strong verbal and written communications skills
  • Ability to understand and apply policies and procedures
  • Proficiency in typing
  • Excellent organizational skills with ability to work independently
  • Solid analytical and decision-making skills
  • Adjusters license as required, based on business needs
  • Customer service orientation; empathy
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks
  • Math skills
  • Excellent negotiation skills
What We Offer
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment
  • Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus the opportunity to purchase additional days
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved


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